We provide 100% cash refunds (subject to annual review)
Members can claim back healthcare treatment costs up to their chosen annual benefit limit (subject to annual review). Membership Plan contributions and benefits are reviewed each and every year to enable Health Shield to fully consider changing membership needs. This means that the Plan may change in future, depending on various factors, including the levels of claims made by members.
We pay Claims quickly
Health Shield has a Key Performance Indicator to process 85% of all Claims within a 2 day period. Claims are normally processed on the day Health Shield receives the claim form and the money can be direct credited back to members’ bank accounts to ensure a fast and convenient payment. This means that your payment will usually be with you in 5 working days. Please note that claims for hospital benefits will take longer due to our claims checking procedures.
If you haven't done so already, simply give us your email address so that we can notify you of your direct credit payment. This helps speed up communication and helps towards environmental considerations by saving on print and paper costs.
Investors in People
Health Shield always strives to offer exceptional levels of customer service, supported by the 'Investors in People' accreditation. Our commitment to high standards of operational procedures has helped to make Health Shield one of the UK's leading Health Cash Plan providers.
Non-profit making Friendly Society
Health Shield has a Board of Management that ensures that the Society is managed in the best interests of the members. Representatives are invited to attend a Regional District Meeting, usually held in March each year and Health Shield`s A.G.M. held in May.