Meet our board

'Does it add value for our members?'
That's the question that guides every decision made by our Board.

With members at the heart of what we do, they’re always focused on our mission to 'help people live healthy and happy lives'.

Jacqui Carr
  • Julie Hansen,

    Chair of the Board.

    Julie has enjoyed over 20 years in sales, distribution, and business development roles. She brings a wealth of experience in financial services and the mutual sector to Health Shield.  Her background provides an in-depth understanding of the ethics, governance and regulatory requirements within regulated businesses. Her main focus is ensuring the Board is effective and that the highest standards of service and best products possible are available for our members.

  • David Maddison,

    Senior Independent Director.

    David’s industry experience is wide and includes time as Fellow of the Pensions Management Institute, an Associate of the Chartered Insurance Institute, and Managing Director and Deputy CEO of RPMI (the Railways Pension Trustee Company). His focus is on supporting and developing the Executive team in delivering the best service and products for our members.

  • Jacqui Carr,


    A visionary and inspirational leader who’s passionate about creating an inclusive culture that drives people to reach their full potential which in turn enables business growth. Highly experienced in delivering transformational change through sustainable and results driven strategies within regulated operating environments. Highly experienced at influencing Board and Executives to collaborate and work towards a common purpose; setting clear expectations around performance and customer service which drives operational excellence.

  • Alison Alden,

    Non-Executive Director.

    Alison has over 20 years of experience in regulated industries, including the financial sector as a KPMG trained chartered accountant. She is chair of the Risk Committee and a member of the Audit Committee with experience in each of the related executive roles here at Health Shield. Alison’s core task is to prevent and respond to any potential risks to the Society and to ensure that what we spend benefits our members.

  • Paul Austin,

    Non-Executive Director.

    Paul has worked throughout the financial services industry as a Chartered Accountant. He has been involved in the mutual sector since 2009. He has a broad range of experience across financial, risk, compliance and IT issues. Paul is focused on strategy and supporting the Executive directors in working towards clear shared goals that deliver value for our members.

  • Robin Willison,

    Non-Executive Director.

    Robin has over 40 years of experience within financial services, with over 15 of those in the mutual sector at a senior executive and board level. He has a sharp focus on serving the needs of our members, drawing on his expertise in leadership, strategy and change.

  • Paul Shires,

    Commercial Director.

    Paul brings over 30 years of financial services experience to his role as Commercial Director, joining Health Shield in 2021. He has a proven track record in achieving growth in memberships, revenues and profits within the health cash plan industry. Paul’s focus is on improving value for our members and growing the Society sustainably through sales and marketing activity.

  • Simon Bateman,

    Independent Non-Executive Director.

  • Colin Anthony,

    Independent Non-Executive Director.

  • Lee Jervis,

    Finance Director.

    Lee is a qualified Accountant and brings experience from a broad range of industries having worked in finance roles since 2006.

    As an Executive member of the Board, Lee’s main focus is stewarding the Society’s finances, ensuring value for members, the financial sustainability of the Society and regulatory compliance.