Compliance Officer

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Deliver assurance over Health Shield’s regulatory compliance (FCA & PRA) by providing technical guidance, monitoring and general support to the business.

Principle Accountabilities

  • Monitor existing and new sources of regulatory intelligence, reporting and acting upon any issues as appropriate
  • Identify emerging or changing regulatory risks and assist in the development of policy and procedure in response
  • Monitor and support the business’ handling of personal data and take ownership of related data protection activities, for example Subject Access Requests and Data protection impact assessments.
  • Review and approve financial promotions and other bespoke documents in line regulatory requirements.
  • Undertake compliance monitoring activities in line with the Compliance Monitoring Plan.
  • Respond to cases referred to the Financial Ombudsman Service
  • Be prepared to assist with any ad-hoc compliance-related projects as directed by the Compliance Team Leader.

Contact with Others


  • Compliance Team Leader
  • Risk Function
  • Complaints and investigations department
  • Executive Directors
  • Management team
  • All business areas, as required.


  • Financial Ombudsman Service
  • Association of Financial Mutuals
  • Customers of Health Shield in response to scheme contracts and data related requests
  • External consultants, intermediaries and suppliers.

Experience/skills required

  • Good knowledge of the UK financial services regulatory environment
  • Analytical and methodical with a meticulous attention to detail.
  • Excellent communications skills, both written and verbal, with a focus on grammar and spelling.
  • Good organisational skills.
  • Ability to work with staff at all levels both within a team upon own initiative.
  • Relevant experience in the financial services, especially the insurance industry.
  • Ability to work in a high-pressure, fast-paced department and to prioritise tasks.
  • IT literate with a sound knowledge of Microsoft Office, particularly Excel, Word, CRM, Navision and SharePoint.
  • Experience in a legal or paralegal function.
  • Knowledge of data protection legislation.

Work arrangements

  • Full-time Monday to Friday 37½ hours
  • ½ an hour unpaid lunch break


  • Competitive salary
  • Free car parking
  • Free electric hook up for electric cars
  • Corporate membership of the Health Shield medical cash plan after completion of probation (6 months)
  • 25 days annual leave plus bank holidays
  • Free on site gym
  • Free refreshments (tea, coffee, juice etc.)
  • Training and development support
  • Wellbeing initiatives
  • Quarterly on site wellbeing therapy treatments
  • Employee development scheme – staff can get a contribution towards non work related personal development activities
  • Salary sacrifice schemes

This is a permanent full-time role working 37½ hours Monday – Friday.

If you are interested in applying for this post please download an application form or request one by emailing: or by telephoning (01270) 503963.

Closing date: Friday 24th August 2018

We are an equal opportunities employer and welcome applicants from all sections of the community.