Post & Fulfilment Officer

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The Role

  • To work as a member of a team to ensure efficient running of the mailroom
  • Processing all incoming and outgoing mail

Principle Accountabilities

  • Work closely with Team Leader regarding all mailroom activities and attendance at training sessions to monitor service levels of Post & Fulfilment team
  • Open incoming claims post and pass to Claims department in a timely manner for processing
  • Liaising with departmental staff regarding post/fulfilment queries
  • Deal with welcome pack/other mail returns, liaising with the Membership Team, companies and members for re-issue
  • Fulfil all welcome packs – by spreadsheet to external agency; onsite packing or other determined methods
  • Cover for Reception from time to time, including booking/receipt of special delivery mail, booking/despatch of courier items, dealing with visitors, dealing with member queries, acceptance of contributions and issuing receipt, general office stationery requirements
  • Assist with stock takes of literature and stationery as required
  • Ensure working areas are kept clean and tidy
  • Undertake manual handling duties
  • Ensure any machinery is kept in working order and scheduling in maintenance; jams are cleared and records kept as required
  • Ensuring a high level of quality control
  • Perform other duties as specified from time to time by the Senior/Team Leader/Manager
  • Provide cover for Receptionist/Post & Fulfilment Officer as required
  • Assist the Society in achieving its strategic goals and Balanced Scorecard objectives.  This includes, but is not limited to, working to achieve the relevant departmental KPI’s and attending relevant training sessions

Contact with Others


Reporting directly to the Post & Fulfilment Team Leader and Head of Operations, the job holder will liaise closely with all other departments and particularly the Membership Team.


The Post & Fulfilment team will have regular contact, both verbal and personal, with members and visitors; direct contact with suppliers and from time to time other stakeholders

Experience/skills required

  • Friendly, professional and excellent telephone manner
  • Strong team player
  • GCSE (or equivalent) grade C or above in English and Maths
  • Time management – ability to handle multiple priorities, organise work and meet deadlines
  • Able to work with minimal supervision and work accurately, even under pressure
  • Checks own work as a matter of course
  • Methodical and organised
  • Self-motivated and able to use own initiative
  • Knowledge of Microsoft office applications
  • Experience of working in a busy office environment
  • Likes a tidy desk
  • Strong administrative skills
  • Able to stay focused and have high concentration levels

Work arrangements

  • Full-time Monday to Friday 37½ hours
  • ½ an hour unpaid lunch break


  • Competitive salary
  • Free car parking
  • Free electric hook up for electric cars
  • Corporate membership of the Health Shield medical cash plan after completion of probation (6 months)
  • 25 days annual leave plus bank holidays
  • Free on site gym
  • Free refreshments (tea, coffee, juice etc.)
  • Training and development support
  • Wellbeing initiatives
  • Quarterly on site wellbeing therapy treatments
  • Employee development scheme – staff can get a contribution towards non work related personal development activities
  • Salary sacrifice schemes

This is a permanent full-time role working 37½ hours Monday – Friday.

If you are interested in applying for this post please download an application form or request one by emailing: or by telephoning (01270) 503963.

Closing date: Friday 16th February 2018

We are an equal opportunities employer and welcome applicants from all sections of the community.