Just click and claim

At Health Shield, we’re here to reimburse the cost of everyday healthcare without any hassle.

So here’s our four-step guide.

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1. Check your practitioners' qualifications

Registered dentists and opticians are automatically accepted. For other treatments, please make sure your chosen practitioner has the necessary accreditations or qualifications accepted by Health Shield before you book.

Accepted accreditations and qualifications PDF

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2. Pay and ask for an itemised receipt

For every healthcare treatment please make sure you ask for a receipt on headed paper that shows the following information:

  • The full name, qualifications, official practice stamp and contact details of the practitioner
  • Full name of person who's received treatment
  • Confirmation payment has been made in full
  • If the receipt is for more than one treatment, then separate dates and amounts for each appointment must be shown
  • Type of treatment received

Receipt requirements PDF

Paper claims:

  • You need to have a paper claim form for some benefits

Paper claim form

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3. Gather the information you need

Before making a claim, please make sure you have the following information close to hand:

  • Your member number
  • Your bank details (so we can pay your claim)
  • Your email address, so we can let you know your claim's been paid
  • A valid receipt, or your form stamped by the hospital

4. Submit your claim

The quickest and easiest way to claim is online via the member area.

Once you’re registered, you’ll be able to view all your policy details and claim online. Plus, you’ll get access to your “MyWellness” benefits.


Login / register

Prefer to claim by post?

Remember to include the original receipt or get your form stamped by the hospital (if claiming for hospital benefit).

Download claim form