Claims from registered dentists and opticians are automatically accepted - no qualifications are needed when submitting dental or optical claims. For other treatments, please make sure your chosen practitioner has necessary accreditations or qualifications accepted by Health Shield before you book.

Accepted accreditations and qualifications

Don’t forget to ask for an itemised receipt. Here’s what needs to be on it:

Receipt requirements PDF

For claims related to Maternity, Hospital, Critical Illness and Personal Accident Protection, you'll need a paper claim form (Maternity and Hospital claims require an official stamp from your care provider):

Paper claim form

Remember to have to hand:

• Your member number
• Your current bank details (so we can pay your claim)
• Your email address (so we can let you know about your claim)
• A valid receipt (meeting the receipt requirements in step 2) detailing your treatment from a practitioner with the accepted qualifications
• Paper claims will need to be submitted via post (details are all outlined on the paper claim form)

Now just login or register for the Members’ Area to claim. 

Members Area

Download claim form

Once your claim is submitted, we aim to assess it within two working days and once it's approved, the money will be paid back into your bank account, typically within three to five working days.