Customer service continues to top Health Shield members poll

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Award-winning health cash plan provider, Health Shield, has continued to deliver exceptional customer service levels during 2012, according to its latest members survey.

The poll of nearly 2,000 Health Shield members has revealed that an overwhelming 97 per cent of respondents agreed that their overall experience of calling Health Shield this year was ‘good’.

The Call Handling Survey – conducted over a 12 month period by the Friendly Society – showed consistently high levels of customer relations when dealing with enquiries over the telephone. According to members, queries are dealt with ‘competently and professionally’ (97 per cent), with a further 97 per cent of people agreeing that calls are answered quickly.

Members described the service as ‘excellent’ and ‘efficient’, with one person stating: “If only life was as easy as dealing with Health Shield. I’ve nothing but praise for the service Health Shield gives.”

The survey is one of a number of customer care polls carried out by the non-profit making organisation, to ensure that service levels are continually monitored, measured and improved upon.

Jonathan Burton, CEO at Health Shield, commented: “We pride ourselves on delivering an outstanding service to members, while providing comprehensive support to our network of intermediary partners.

“As an organisation, we always strive to improve our levels of customer service and the results of the latest Call Handling Survey demonstrate the team’s dedication and firm commitment to ensuring that member satisfaction remains at the heart of everything that we do.”

customer service tops members poll