Health Shield joins Institute of Customer Service

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Health cash plan provider Health Shield is proud to announce that it is now a member of the Institute of Customer Service (ICS).

This is a great step forward for Health Shield as it further enhances the Society’s commitment to provide outstanding levels of customer service in dealing with its members.  Health Shield has recently focused on developing its customer touch points in line with changing technologies including the launch of a live chat facility on a new look website

As a member of the Institute of Customer Service the Society will draw on industry expertise, share best practices and benchmark its services with other providers.

Courtney Marsh, Executive Director of Operations and Risk says: “As technology advances our members want to communicate with us in ways that fit with their lifestyle.  Members don’t just want to contact us via email or phone.  We are seeing a rapid increase in the usage of social media and the website for member enquiries and we’ve adapted our customer service contact points to accommodate this.

Joining the Institute of Customer Service means not only can we improve on our already high levels of customer service but  we can also look at developing the longer term career paths of our employees.  Utilising the resources of the ICS we can deliver specialised training courses and accreditation’s to our employees to ensure they are at the top of their game in providing outstanding customer service.”

The Institute of Customer Service aims to raise the standards of customer service providing support and recognition to those working within this sector.