Health Shield – one of the UK’s leading corporate health cash plan providers – has introduced a new, state-of-the-art dashboard that enables the Friendly Society to access enhanced, real-time management information at the touch of a button.
The dashboard provides a virtual hub that enables the management team to better monitor and access business and individual performance needs. Providing key intelligence about everything from claims history to sales performance, the dashboard allows Health Shield to efficiently interrogate data to make better informed management decisions and provide a better service and products for its members.
A bold and innovative move within the health cash plan market, the dashboard monitors risk and flags up the risk appetite in a traffic light system, offering a clear insight via its graphical interface, giving up to date real time reporting whenever needed.
Jonathan Burton, Chief Executive, commented: “At Health Shield, we have access to significant volumes of data. As such, it is essential that we better use and have access to this information, as we strive to increase market share, while remaining loyal to our Friendly Society status through high levels of customer service and continued product innovation.”
He added: “The sophisticated management information system and dashboard allows us to keep a constant eye on our business. The beauty of this bespoke, real-time technology is that it is future proof, after we invested a significant budget to improving information technology across the business.”
Earlier this month, Health Shield announced enviable statistics on member complaints, further demonstrating its commitment to delivering high levels of customer service.
In 2011, the non-profit making Friendly Society recorded just 136 formal complaints, with only 26 of those conceded from 140,000 members.
With 98 per cent of complaints closed within eight weeks, compared to 51 per cent for the general insurance and pure protection industry as a whole, the organisation continued to demonstrate its commitment to Treating Customers Fairly (TCF) – a central part of the FSA’s retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.