24/7 Counselling & Support Helpline

All kinds of worries can lead to tiredness, absence and a drop in performance. However, employers can look after the mental health of their employees by providing them with expert support at the early stages of a problem. Whenever they need support, advice or someone to turn to, they can talk to qualified professionals and counsellors 24/7 about a wide range of issues such as stress, financial worries and family problems.

What's included?

24/7 Counselling & Support Helpline
24/7 Telephone Helpline
This telephone service provides emotional and practical support, such as advice on a range of topics including debt, housing, consumer issues, bereavement and family related matters. All calls are handled by qualified and experienced BACP accredited counsellors. Structured counselling sessions (either face-to-face or over the phone) can be accessed at an additional charge of £80 per session plus VAT, CBT is also available and costs £125 per session plus VAT.
Critical Incident Stress Management
As part of the 24/7 Helpline service, there is immediate critical incident support via trained trauma practitioners. Managers with the authority to invoke critical incident support can access telephone support for immediate advice and recommendations regarding appropriate actions to support those affected. On-site support can also be deployed within 24 to 48 hours at an additional cost of £850 plus VAT for half a day and £1250 plus VAT for a full day.
Management Support
Management Consultancy Service
This service is available 9am to 5pm Monday to Friday. It gives unlimited assistance aimed at helping managers deal with important issues such as workplace conflict, holding difficult conversations or communicating change.

Short-term Counselling & Executive Coaching
Emotional support for managers and line managers when they are dealing with a difficult situation and are personally not coping with it.
Support can be extended to structured telephone counselling at an additional cost of £80 plus VAT per session.

Manager Referrals
A manager can refer an employee through to counselling, as an alternative to the employee calling the service themselves. A ‘Managers Referral Form’ must be completed and consent of the employee must be gained.
Online Health and Wellbeing portal
In addition to the counselling support and advice, this portal offers a virtual library of wellbeing information. These informative articles and self-help guides provide a range of health and advisory issues as well as instant guidance and support to aid with the improvement of an employee’s physical and mental health.
Workshops for employees and the topics can be tailored to meet the needs of each organisation. Examples of workshops available are Stress Management, Mindfulness, Mental Health or Nutrition.

For sessions to be interactive, we recommend a maximum of 20 employees, each workshop lasting up to two hours.

Workshops are charged at £850 plus VAT for a half day and £1,250 plus VAT for a full day.
Number of EmployeesFull EAP + 24/7 Helpline (Ex. Vat)
1 - 499 employees£2.92 (minimum annual cost of £500 + vat)
500 - 999 employees£2.71
Over 1,000 employees£2.50
*Pricing per annum, per employee - Minimum membership £500 + Vat