Employee Assistance Programme with 24/7 Counselling & Support Helpline

Organisations large and small can look after the mental health of their employees by providing access to expert support and professional counselling. Our 24/7 Counselling & Support Helpline ensures employees always have someone to turn to for help and advice about a range of issues such as stress, financial worries and family bereavements. Our Employee Assistance Programme provides access to up to eight face-to-face counselling sessions per issue, including Cognitive Behavioural Therapy, (per employee, per issue) with qualified counsellors over a 12-month period for each employee.

What's included?

Employee Assistance Programme with 24/7 Counselling & Support Helpline
Full EAP including 24/7 Telephone Helpline
Access to the 24/7 Counselling & Support Helpline with up to eight face-to-face counselling sessions per issue*, including Cognitive Behavioural Therapy (CBT). Service provided by fully qualified, experienced counsellors who are on hand to support and focus on guiding people through stressful times. Helping to balance pressures at work, home and personal life. Access to over 1,300 counsellors nationwide. *Eight face-to-face counselling sessions are available in any 12-month period starting from the first session (if recommended by the telephone counsellor). The face-to-face counselling can be provided only to the employee. It is not available to their family.
Critical Incident Stress Management 24/7 Support Helpline
As part of the standard telephone EAP services, there is immediate critical incident support via trained trauma practitioners. Managers with the authority to invoke critical incident support can access telephone support for immediate advice and recommendations regarding appropriate actions to support those affected. On-site support can also be deployed within 24 to 48 hours at an additional cost of £850 plus VAT for half a day and £1,250 plus VAT for a full day.
Management Support
Management Consultancy Service
This service is available 9am to 5pm Monday to Friday. It gives unlimited assistance aimed at helping managers deal with important issues such as workplace conflict, holding difficult conversations or communicating change.

Short-term Counselling & Executive Coaching
Emotional support for managers and line managers when they are dealing with a difficult situation and are personally not coping with it.
Support can be extended to face-to-face, online or structured telephone counselling if clinically appropriate.

Manager Referrals
A manager can refer an employee through to counselling, as an alternative to the employee calling the service themselves. A ‘Managers Referral Form’ must be completed and consent of the employee must be gained.
Online Health and Wellbeing portal
In addition to the counselling support and advice, this portal offers a virtual library of wellbeing information. These informative articles and self-help guides provide a range of health and advisory issues as well as instant guidance and support to aid with the improvement of an employee’s physical and mental health.
Workshops for employees and the topics can be tailored to meet the needs of each organisation. Examples of workshops available are Stress Management, Mindfulness, Mental Health or Nutrition.

For sessions to be interactive, we recommend a maximum of 20 employees, each workshop lasting up to two hours.

Workshops are charged at £850 plus VAT for a half day and £1,250 plus VAT for a full day.
Number of EmployeesFull EAP + 24/7 Helpline (Ex. Vat)
1 - 50 employeesMin £500
51 - 99 employees£10.00
100 - 499 employees£8.50
500 - 999 employees£7.50
Over 1,000 employees£7.00
*Pricing per annum, per employee - Minimum membership £500 + Vat