Highly experienced and down to earth.

Does it add value for our customers? That's the question that guides every decision made by our Board.

With customers at the heart of what we do, they are always focused on our mission to 'help people lead healthier, happier, more productive lives.

  • Julie Hansen 800X800

    Julie Hansen, Chair of the Board.

    Julie has enjoyed over 20 years in sales, distribution, and business development roles. She brings a wealth of experience in financial services and the mutual sector to Health Shield.  Her background provides an in-depth understanding of the ethics, governance and regulatory requirements within regulated businesses. Her main focus is ensuring the Board is effective and that the highest standards of service and best products possible are available for our members.

  • David Maddison 800X800

    David Maddison, Senior Independent Director.

    David’s industry experience is wide and includes time as Fellow of the Pensions Management Institute, an Associate of the Chartered Insurance Institute, and Managing Director and Deputy CEO of RPMI (the Railways Pension Trustee Company). His focus is on supporting and developing the Executive team in delivering the best service and products for our members.

  • Alan Phizacklea 800X800

    Alan Phizacklea, Non-Executive Director.

    Alan first became involved with Health Shield in the mid-’70s, and since then he has seen Health Shield grow from a small friendly society with just 35,000 members to supporting the 345,000 we do today. With a background in finance, he managed the Health Shield portfolio for over 20 years before he was appointed to the Board in 1998. His main responsibility is overseeing our investment fund so we can continue to provide the best level of benefits to our members.

  • Alison Alden 800X800

    Alison Alden, Non-Executive Director.

    Alison has over 20 years of experience in regulated industries, including the financial sector as a KPMG trained chartered accountant. She is chair of the Risk Committee and a member of the Audit Committee with experience in each of the related executive roles here at Health Shield. Alison’s core task is to prevent and respond to any potential risks to the Society and to ensure that what we spend benefits our members.

  • Paul Austin 800X800

    Paul Austin, Non-Executive Director.

    Paul has worked throughout the financial services industry as a Chartered Accountant. He has been involved in the mutual sector since 2009. He has a broad range of experience across financial, risk, compliance and IT issues. Paul is focused on strategy and supporting the Executive directors in working towards clear shared goals that deliver value for our members.

  • Robin Wilson 800X800

    Robin Willison, Non-Executive Director.

    Robin has over 40 years of experience within financial services, with over 15 of those in the mutual sector at a senior executive and board level. He has a sharp focus on serving the needs of our members, drawing on his expertise in leadership, strategy and change.

  • Geoff Spencer 800X800

    Geoff Spencer, Interim CEO.

    Geoff has a long career in financial services spanning over 45 years in banking and insurance. He has held Chief Executive roles, has served as a non-executive Director and as an Interim Director in a range of financial services businesses. Over the last 15 years he has worked exclusively in mutual organisations helping them to develop their people and business strategies in an ever changing world. He is our Interim Chief Executive and additionally is CEO of a consultancy firm, Mutual Governance Ltd.

  • Stuart Hayhurst 800X800

    Stuart Hayhurst, Chief Operating Officer.

    Stuart has over 20 years of experience in digital roles across the automotive and utility sectors, delivering business-wide transformation and embracing technology to enhance the customer experience. He joined the Board in 2020 after three years at Health Shield as Director of IT, Operations and HR. His focus has been on driving digital transformation and providing strategic management across Marketing and Product Development.

  • Jacqui Carr 800X800

    Jacqui Carr, HR Consultant.

    Jacqui has over 20 years of experience working in HR positions including many financial services businesses. She handles the development, delivery and implementation of the Society’s HR strategy ensuring that this is fully aligned to the business goals. She also acts as a trusted partner to the Board, advising them on all people related matters.

  • Paul Shires 800X800

    Paul Shires, Commercial Director.

    Paul brings over 30 years of financial services experience to his role as Commercial Director, joining Health Shield in 2021. He has a proven track record in achieving growth in memberships, revenues and profits within the health cash plan industry. Paul’s focus is on improving value for our members and growing the Society sustainably through sales and marketing activity.

  • Charlotte Spooner 800X800

    Charlotte Spooner, Company Secretary.

    Charlotte joined Health Shield as Company Secretary in 2019 after completing a degree in Law at Lancaster University. Her focus is on guiding the Board on their responsibilities under the rules and regulations the Society operates within. She ensures that our members are at the heart of all decisions made by the Board.