Highly experienced and down to earth.

Does it add value for our customers? That's the question that guides every decision made by our Board.

With customers at the heart of what we do, they are always focused on our mission to 'help people lead healthier, happier, more productive lives.

  • Julie Hansen 800X800

    Julie Hansen, Chair of the Board.

    Julie has enjoyed over 20 years in sales, distribution, and business development roles. She brings a wealth of experience in financial services and the mutual sector to Health Shield.  Her background provides an in-depth understanding of the ethics, governance and regulatory requirements within regulated businesses. Her main focus is ensuring the Board is effective and that the highest standards of service and best products possible are available for our members.

  • David Maddison 800X800

    David Maddison, Senior Independent Director.

    David’s industry experience is wide and includes time as Fellow of the Pensions Management Institute, an Associate of the Chartered Insurance Institute, and Managing Director and Deputy CEO of RPMI (the Railways Pension Trustee Company). His focus is on supporting and developing the Executive team in delivering the best service and products for our members.

  • Alison Alden 800X800

    Alison Alden, Non-Executive Director.

    Alison has over 20 years of experience in regulated industries, including the financial sector as a KPMG trained chartered accountant. She is chair of the Risk Committee and a member of the Audit Committee with experience in each of the related executive roles here at Health Shield. Alison’s core task is to prevent and respond to any potential risks to the Society and to ensure that what we spend benefits our members.

  • Paul Austin 800X800

    Paul Austin, Non-Executive Director.

    Paul has worked throughout the financial services industry as a Chartered Accountant. He has been involved in the mutual sector since 2009. He has a broad range of experience across financial, risk, compliance and IT issues. Paul is focused on strategy and supporting the Executive directors in working towards clear shared goals that deliver value for our members.

  • Robin Wilson 800X800

    Robin Willison, Non-Executive Director.

    Robin has over 40 years of experience within financial services, with over 15 of those in the mutual sector at a senior executive and board level. He has a sharp focus on serving the needs of our members, drawing on his expertise in leadership, strategy and change.

  • Colin Anthony

    Colin Anthony, Non-Executive Director

    Colin is a Fellow of the Institute of Actuaries with 25 years of experience in the Financial Services sector with some of the biggest General Insurers in the UK and Europe. He brings a wealth of experience across financial, strategy, pricing and underwriting disciplines to support the Executive Directors in best serving and delighting our members by putting them at the heart of everything we do.

  • Simon Bateman

    Simon Bateman, Non-Executive Director

    Simon has 30 years of experience in technology roles within the financial sector, delivering both large scale transformations in mature organisations and new fintech start-ups. His focus will be to use his experience to support the Executive Directors with the delivery of the digital transformation.

  • Jacqui Carr 800X800

    Jacqui Carr, CEO Designate

    A visionary and inspirational leader who’s passionate about creating an inclusive culture that drives people to reach their full potential which in turn enables business growth. Highly experienced in delivering transformational change through sustainable and results driven strategies within regulated operating environments. Highly experienced at influencing Board and Executives to collaborate and work towards a common purpose; setting clear expectations around performance and customer service which drives operational excellence.

  • Geoff Spencer 800X800

    Geoff Spencer, Interim CEO.

    Geoff has a long career in financial services spanning over 45 years in banking and insurance. He has held Chief Executive roles, has served as a non-executive Director and as an Interim Director in a range of financial services businesses. Over the last 15 years he has worked exclusively in mutual organisations helping them to develop their people and business strategies in an ever changing world. He is our Interim Chief Executive and additionally is CEO of a consultancy firm, Mutual Governance Ltd.

  • Paul Shires 800X800

    Paul Shires, Commercial Director.

    Paul brings over 30 years of financial services experience to his role as Commercial Director, joining Health Shield in 2021. He has a proven track record in achieving growth in memberships, revenues and profits within the health cash plan industry. Paul’s focus is on improving value for our members and growing the Society sustainably through sales and marketing activity.

  • Charlotte Spooner 800X800

    Charlotte Spooner, Company Secretary.

    Charlotte joined Health Shield as Company Secretary in 2019 after completing a degree in Law at Lancaster University. Her focus is on guiding the Board on their responsibilities under the rules and regulations the Society operates within. She ensures that our members are at the heart of all decisions made by the Board.