Cookie Policy

Our websites use cookies and local storage to distinguish you from other users. This allows us to provide you with the best possible experience when you browse our websites and helps us to understand how to improve our service even further.
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INFORMATION ABOUT OUR USE OF COOKIES 

What is a cookie?
A cookie is a small file of letters and numbers that is sent from a website. If you provide your consent,
this information is stored on your browser or the hard drive of your computer.

Why we use cookies
We use these to identify when you have returned to our website so that we know if you have been to
our website before. This helps us tailor the experience that you have

What type of cookies do we use?
The cookies we use are broken down below:

Essential cookies - These cookies are required for the operation of our website. Examples include cookies that enable you access
our website and cookies that ensure content works correctly on your device. If you decide to opt-out from storing these cookies,
certain parts of our website will not work correctly and in some cases may not work at all.


Performance cookies – These cookies collect anonymised information about how visitors use our website, including details of the
site where the visitor has come from and the total number of times a visitor has been to our website. We use the information to
improve our website and enhance the experience of its visitors.


You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Type of cookie  Application Provider  Name of cookie  Expiry  Purpose 
Essential  Health Shield prodo_page_alert_*WILDCARD* 60 days To detect whether the page alert has been accepted.

Performance

Google Analytics

_utma

2 years from set/update

We use Google Analytics to collect information about how you use our site.

 

Consent

 

HubSpot

 

hubspotutk

 

13 months

This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

 

Consent

 

HubSpot

 

__hssc

 

30 min

This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

 

Consent

 

HubSpot

 

__hssrc

 

End of session

Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

 

Consent

 

HubSpot

 

messagesUtk

 

13 months

This cookie is used to recognise visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history.

 

Essential

 

HubSpot

 

__hs_opt_out

 

13 months

This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
This cookie is set when you give visitors the choice to opt out of cookies.

Essential

HubSpot

__hs_do_not_track

13 months

This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.

Essential

HubSpot

hs_ab_test

End of session

This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

Essential HubSpot __hsmem 1 year This cookie is set when visitors log in to a HubSpot-hosted site.

 

Performance

 

Hotjar

 

_hjid

 

1 year

Hotjar cookie that is set when the customer first lands on a page with the Hotjar script.
It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

INFORMATION ABOUT OUR USE OF LOCAL STORAGE 

Duration
The longest duration for cookies is 1 year as shown in the list of cookies.
Local storage does not expire, the information remains on your computer for future browsing sessions.
The technology works in real-time, allowing websites to access the data stored in the local storage on
your browser when you access their websites. You are, however, able to manage your browser settings
to disable the local storage and/or to delete the stored data (see below).

Managing cookies and local storage preferences

Most modern browsers allow you to see what cookies you have on your device, and manage your preferences by using their
cookie settings. You can usually find these cookie settings in the “option” or “preference” menu of your browser. You can always
use the “help” functionality in your browser to search for this information. Here is a list of links which you will find helpful to
understand how to manage your cookie preferences:

  • Information about cookies in general
  • How to manage your cookies in Internet Explorer.
  • How to manage your cookies in Firefox.
  • How to manage your cookies in Chrome.
  • How to manage your cookies in Safari.

Modern browsers allow you to delete the data in local storage (also referred to as "website data", "browsing data" or "other data"
in some browsers) by using the privacy settings associated with that browser. Most browsers also now offer the option to accept,
prompt for or block the storage of local data.

We use cookies to give you the best experience on our website. You can change your cookie settings at any time. Otherwise, carry on browsing.