Nothing should get in the way of good healthcare.

Here you will find information on how to claim and your MyWellness benefits.

Still can’t find what you’re looking for? Check our FAQ’s for answers to the most common questions.

FAQS right this way
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CUSTOMER LOGIN

What's in the customer area?

Once you’ve registered, you’ll be able to view all your policy details and submit a claim online. Plus, you’ll get access to your “MyWellness” benefits.

Login / register 

Customer Area

HOW TO CLAIM

Claims just the way you like them. Paid quickly.


The quickest and easiest way to claim is online via our customer login area. We aim to process most claims within two working days. Here's what you need:

  • Your customer number
  • UK bank details 
  • Your email address to confirm payment
  • A valid receipt to upload, detailing your treatment 

All you need to know

Claims

THE EXTRA BENEFITS

There’s more to our health cash plan than money back for treatments.

 

As a Health Shield policy holder you could get access to our additional benefits package ‘MyWellness’.

Just login to make use of these services at any time.

My GP Anytime

My GP Anytime

Consult with a GP via phone or webcam and have private prescriptions delivered to your door.

My On-Demand Physio

My On-Demand Physio

Consultations, advice and exercise treatments available via phone or webcam to aid physical recovery.

My Counselling

My Counselling

Counselling and support helpline and access to face-to-face counselling sessions.

My Cancer Screening

My Cancer Screening

Access to self-administered tests that detect the early stages of some of the most common cancers.

My Wellbeing App

My Wellbeing App*

Access to Thrive, the NHS-approved wellbeing app designed to help you stay in a positive frame of mind.

My Health Assessments

My Health Assessments

Online health and lifestyle analysis including stress coaching, nutrition diaries and fitness programmes.

My Home Assistance

My Home Assistance

For people who need a helping hand at home after a stay in hospital.

My PERKS

My PERKS

Offers, discounts and cashback on shopping, travel, entertainment and much more.

Login to find out more 

*The app meets NHS quality standards for clinical effectiveness, safety, usability and accessibility and has a supportive evidence base.

 

If you're a health cash plan policy holder (or considering becoming
one), here’s a reminder of what they are and how they work.

Health cash plans help your salary go further by reimbursing you the costs of dental check-ups and
fillings, eye tests, physiotherapy, prescriptions and much more. The exact treatments and amounts you
can claim back depend on the plan you have.

The costs of everyday healthcare reimbursed without fuss.

Check
Check

Check that your choice of practitioner has the qualifications accepted by Health Shield.

Book
Book

Go ahead and book your appointment

Pay
Pay

After treatment, pay the practitioner and ask for an itemised receipt.

Claim
Claim

Upload a picture of the receipt or pop the original in the post. (Don't forget to include your claim form.)

Claims
Reimburse

Within a few days you will see the money back in your account.

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