Nothing should get in the way of good healthcare.
Here you will find information on how to claim and your MyWellness benefits.
Still can’t find what you’re looking for? Check our FAQ’s for answers to the most common questions.
What's in the customer area?
Once you’ve registered, you’ll be able to view all your policy details and submit a claim online. Plus, you’ll get access to your “MyWellness” benefits.
How To Claim
Claims just the way you like them. Paid quickly.
The quickest and easiest way to claim is online via our customer login area. We aim to process most claims within two working days. Here's what you need:
- Your customer number
- UK bank details
- Your email address for payment notification
- A valid receipt to upload, detailing your treatment
The Extra Benefits
There’s more to our health cash plan than money back for treatments.
As a Health Shield policy holder you could get access to our additional benefits package ‘MyWellness’.
Just login to make use of these services at any time.
My GP Anytime
Consult with a GP via phone or webcam and have private prescriptions delivered to your door.
My On-Demand Physio
Consultations, advice and exercise treatments available via phone or webcam to aid physical recovery.
Counselling and support helpline and access to face-to-face counselling sessions.
My Cancer Screening
Access to self-administered tests that detect the early stages of some of the most common cancers.
My Wellbeing App*
Access to Thrive, the NHS-approved wellbeing app designed to help you stay in a positive frame of mind.
My Health Assessments
Online health and lifestyle analysis including stress coaching, nutrition diaries and fitness programmes.
My Home Assistance
For people who need a helping hand at home after a stay in hospital.
Offers, discounts and cashback on shopping, travel, entertainment and much more.
*The app meets NHS quality standards for clinical effectiveness, safety, usability and accessibility and has a supportive evidence base.
The Magic of Health Cash Plans
If you're a health cash plan policy holder (or considering becoming one), here’s a reminder of what they are and how they work.
WHAT IS A HEALTH CASH PLAN?
Health cash plans help your salary go further by reimbursing you the costs of dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more. The exact treatments and amounts you can claim back depend on the plan you have.
HOW DOES A HEALTH CASH PLAN WORK?
The costs of everyday healthcare reimbursed without fuss.
Check that your choice of practitioner has the qualifications accepted by Health Shield.
Go ahead and book your appointment.
After treatment, pay the practitioner and ask for an itemised receipt.
Upload a picture of the receipt or pop the original in the post. (Don't forget to include your claim form.)
Within a few days you'll see the money back in your account.