Employee Assistance Programme

A lifeline of guidance with qualified counsellors ready to listen and support.


The Employee Assistance Programme (EAP) is really useful because it provides support and guidance to employees grappling with personal issues that might negatively influence their work performance, health, and overall wellbeing. The EAP provides assessment, short-term counselling, and referral services for members and their immediate family.

  • Heart For Wellbeing 80Percent

    Facing life’s challenges: Personalised support whenever it’s needed

    The EAP addresses the problem of employees facing personal challenges that could adversely affect their work and general wellness. By providing access to counselling and support services, the EAP assists employees in navigating through difficulties such as familial issues, stress, financial concerns, and more.

  • Heart For Wellbeing 80Percent

    Here for our members anytime with around-the-clock counselling

    The EAP is valued for its flexibility in providing tailored support to meet individual needs. Members can opt to communicate with a counsellor via phone calls, video calls, or face-to-face meetings.* The service operates 24/7 and offers confidential assistance on a diverse range of topics.


    *Face-to-face counselling is available as an additional add-on benefit.

  • Heart For Wellbeing 80Percent

    Help for people whenever life gets hard

    The EAP offers support for employees and their immediate family members who might be dealing with personal challenges that impact their work performance and wellbeing. The EAP aims to deliver support and guidance to help individuals overcome these issues and improve their overall life quality.

  • Heart For Wellbeing 80Percent

    A simple, straightforward way to provide confidential care and support

    The EAP offers confidential and reliable assistance to employees. By providing a safe environment for individuals to discuss personal issues and receive guidance from trained counsellors, the EAP shows a commitment to supporting their overall health and happiness. 

What do organisations say about us?


“The benefits of having Health Shield as a core supplier are vast, they give us a high level of comfort in the knowledge that not only do we have tools in place to support our colleagues, but that our people get excellent customer service and a quality of support that really helps them.”


- Gemma, HR Business Partner at a specialist outsourced contact centre

Additional benefits

Additional wellbeing services designed to support the health of our members. All these additional benefits can be easily accessed through Breeze, our wellbeing app via mobile or desktop devices.

Blue star

GP Anytime

24/7 access to a doctor via phone or video chat and prescriptions sent directly to your employee’s home or work address.
Blue star

Virtual Counselling

24/7 mental health helpline offering support for stress, anxiety, bereavement, financial concerns and family issues.
Blue star


Our rewards scheme offering hundreds of deals and discounts from the brands your employees know and love.
Blue star


A personalised skin cancer detection and skin health advisor
Blue star

And much more...