FAQs

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FAQs

What everyday healthcare costs can I claim for?

Our Connect health cash plan covers charges for dental and optical treatments and physiotherapy and alternative therapies up to annual limits. It also covers specialist consultations, chiropody, health screening, prescription charges and more as well as providing cashback for hospital inpatient or day-surgery. If you have already joined Connect, just log into our Members’ Area and take a look at your Membership Plan for full details about your cover.

How much can I claim for?

You can choose the level of cover you want and claim for treatments up to annual limits.

If you’ve already joined Connect, simply log into our Members’ Area to take a look at your Membership Plan and your levels of cover.

How quickly will my claims be paid?

We’re renowned for quickly processing claims. In 2017 we processed 92% of claims we received within 2 working days, making direct credit payments straight into people’s bank and building society accounts.

What is the time limit to claim?

On all Health Shield schemes, you have up to 12 months after treatment to submit your claim. Your claim will be paid from the allowance of the benefit year in which treatment was received.

Will I need a medical examination?

No you won’t need a medical or a GP referral. All of our membership application forms include a simple declaration of good health. If you’ve an existing condition (excluding dental and optical conditions) we’ll send you a confidential Health Declaration Form for you to fill out.

What is the difference between health insurance and a health cash plan?

A health cash plan is designed to help you cover the costs of your everyday healthcare needs. Private medical insurance or health insurance provides cover for the diagnosis and private treatment of a range of illnesses.